ReadyPeople Training & Coaching Consultancy
ReadyPeople Training & Coaching Consultancy helps financial services, hospitality, retail, tech and education organisations build emotionally intelligent leaders, connected teams, and customer service cultures that improve performance - not morale posters.
Our programmes are grounded in Transactional Analysis, Emotional Intelligence and the Enneagram, and delivered by an ICF-accredited coach with over a decade inside South Africa's largest corporate brands.
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Award-Winning
Winner, Best Customer Experience Training Specialists 2026 and Leadership & Team Development Excellence Award 2026 at the MEA African Excellence Awards. Also named Customer & Employee Experience Training Specialists of the Year 2025 at the MEA Business Awards.
See the award →Develop leaders who connect, empower and deliver. We build emotionally intelligent, relationally skilled leaders who influence through trust, not control.
Includes: Executive coaching (ICF-accredited), Leadership Enneagram profiles, Relational Intelligence workshops.
Find out more →Build purpose-driven teams, surface the unspoken obstacles holding them back, and create habits of trust, accountability and collaboration.
Includes: Team Dynamics training, Transactional Analysis team coaching, Team Enneagram workshops.
Find out more →Train staff to respond with empathy, build loyalty and create service that's remembered - for the right reasons.
Result: underwriting NPS up 13.57 points within four months for a major South African financial services group.
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Most culture problems get treated like a poster problem. Fix the values statement, run the engagement survey, tidy up the comms, hope it sticks. It doesn't.
Clive Vanderwagen spent the better part of two decades inside South Africa's largest financial services and hospitality brands finding out why - and what actually shifts a culture instead. No motivational gloss. No frameworks for their own sake. Just what works, and what doesn't.
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"I have never attended such a helpful, positive and effective team day. Your insight, empathy, authenticity and genuine care for each member of our team and for our team as a whole was touching and incredibly powerful."
Client feedback, corporate team day
ReadyPeople Training & Coaching Consultancy is a Cape Town-based consultancy that delivers leadership development, team dynamics training, customer experience training, Enneagram team days and ICF-accredited coaching. It works with organisations across South Africa, on-site or live online.
Financial services, hospitality, retail, tech and education organisations. That includes leadership teams who want to move beyond task management, teams stuck in silos or conflict, and customer-facing teams such as claims departments and contact centres who need to move from scripted service to genuine connection.
Because it works only at the level of behaviour: new scripts, new values statements, a motivating day out. ReadyPeople works upstream, on the psychological needs and relationship patterns that drive behaviour, using Transactional Analysis, Emotional Intelligence and the Enneagram. When those shift, the behaviour change lasts.
Yes. ReadyPeople is based in Cape Town and delivers programmes on-site at your offices anywhere in South Africa, including Johannesburg. Every programme can also run live online for teams elsewhere in the world or spread across sites.
Clive Vanderwagen, founder of ReadyPeople. He is an ICF Professional Certified Coach (PCC) with Advanced Certification in Team Coaching (ACTC), a TEDx speaker and the author of Thriving Culture, with nearly two decades inside large South African financial services and hospitality brands.
After ReadyPeople's customer experience programme for the claims and underwriting teams of a major South African financial services group, the underwriting team's average NPS rose by 13.57 percentage points within four months. ReadyPeople has also won Best Customer Experience Training Specialists 2026 at the MEA African Excellence Awards.
Get in touch and tell us what's going on in your business. We'll tell you honestly whether we can help.
Tell us what's going on in your business and we'll tell you honestly whether we can help.
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