Training

In business, it’s easy to focus on the numbers. But when you forget what matters – your people and customers – it can be hard to achieve real results.

 

You know that your company needs a better team, but how do you get there? How do you create an environment where people are engaged and committed to building stronger relationships in the workplace?

 

ReadyPeople's training modules help build stronger relationships with colleagues and clients.

We help teams collaborate more effectively by teaching them the skills they need for good teamwork, collaboration, communication and leadership. 

How our business relationship training helps you

Relationship Training Modules

 

Module 1

Cultivating relationships

The quality of our actions is ultimately determined by the quality of our relationships.

 

If we want to be effective or manage change well in an organisation, we need to ensure that we are building healthy and informed relationships. 

In this course, we explore how to cultivate relationships more effectively so that our businesses can thrive, innovate, problem solve and deliver quality results. 

Using a psychological theory called Transactional Analysis, we will explore how you can be more build healthy, collaborative relationships.

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Group Seflie

Module 2

Managing relationships

Managing relationships with Emotional Intelligence

At work, you're expected to leave your emotions at the door, get on with the job, and do it is quickly as possible. 

 

A person with high emotional intelligence can manage their responses, communicate effectively and build rapport in tense situations.

 

They display empathy, are gifted at educating and yet remain persuading in a sales situation and resolving customer complaints in a customer service role.

 

In this session we help you to learn the skills needed to navigate the business terrain with stronger resolve and a mindset of growth and expansion while improving relationships.

Module 3

Developing people

To be a true leader in business today, you need to be able to meet the people you lead and work with where they are at if you are to have a high-performing team.

 

In this course, we explore the three circles of leadership – your role as a leader, as a manager and as a coach. A leader must manage, and a manager must coach, and a coach must lead. 

 

Using the five drivers of Transactional Analysis, we will explore how you can be a better leader and manager, and more especially, how you can coach individuals in your team to be more productive, efficient and have a positive mindset.

Similing Team

What People Say

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We have all sat down for a training session before, expecting to hear more of the same rhetoric on how to be better. ReadyPeople managed to change that for me.

Michael Dobie | Country Manager, Henkel South Africa

Additional Services

Team effectiveness

These sessions the form of a group facilitation where the team explore how they want to work going forward as a team and with others in the organisation.

This is a powerful group interaction, uses Transactional Analysis as a basis to navigate a way forward. 

The team must have completed the ‘Cultivating Relationships’ course prior to the session.

Call Centre Improvement

This training specialises in using the above-mentioned courses and brings it back home by using practical examples captured in call recordings and QA interventions to improve the service environments.

DATA Storytelling

You will develop the skills of landing their message in an impactful way with the data to support the narrative.  Storytelling data gives businesses the unique ability to guide and teach internal teams, navigate the customer base, provide solutions to acquire new customers and strategies to engage others further.

 

You will focus on what message you want to land with your data as well as what needs to be told to the organisation.

Self
Discovery

Using an assessment to identify how you show up, you will have four on-on-one sessions that will make you more effective in building long-lasting, positive relationships with colleagues and clients.  

 

You’ll walk away seeing yourself and other people in a different light and be able to use the feedback of the assessment to transform the way you get on with people.

DEVELOPMENT COACHING

Sometimes our training will surface persons of interest - and the may need coaching 

One on one development coaching aims to change behaviour or improve performance 

Our team coaching can help teams set goals, shift mindsets or improve focus on objectives