Customer Experience Training
Beyond Customer Experience: Customer Excellence Unleashed
The Beyond Customer Experience course is a full-day programme designed to empower customer-facing professionals to elevate their customer interactions from service to excellence.
This course explores concepts such as the psychological hungers needed for relationships to thrive, ego states, recognising and neutralising difficult customers, developing effective listening skills, and implementing the steps to customer excellence.
Topics covered:
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Introduction to Customer Excellence
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Psychological Hungers
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Transactional Analysis and Ego States
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Working with Difficult Customers
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Listening Skills
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Steps to Excellence
By the end of the Beyond Customer Experience course, participants will have gained a comprehensive understanding of delivering customer excellence.
They will emerge as customer-focused professionals capable of delivering exceptional experiences to drive customer loyalty and business success.
